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Client case study

UEL & Niko

A complete onboarding, compliance and process training platform for a business with no HR or L&D team.

70 employees, no HR or L&D team, and now fully compliant, with live training records ready for the HSA and the company’s insurer on request.

Inside a NIKO bathroom products warehouse

At a glance

employees trained to one standard

70

online courses

6

in-house HR or L&D staff needed

0

records for the HSA and insurer

Live

The challenge

UEL and Niko carried the same health and safety duties as a much larger employer, but had no HR or L&D team to manage them. Warehouse, driving and manual handling risks meant training had to be done, and proven.

  • No one to own training. With no HR or L&D function, induction and compliance training fell to busy managers alongside their day jobs.
  • Inconsistent onboarding. New starters learned on the job from whoever was available, so standards varied from person to person.
  • Compliance exposure. Proving who had completed which training, and when, was difficult. That was a risk during Health and Safety Authority (HSA) inspections and insurance queries.
  • Product knowledge gaps. Staff needed reliable, consistent knowledge of key product lines to support customers and handle stock correctly.

How QedON delivered it

The solution

QedON became UEL and Niko’s outsourced learning function: designing the training, building it, hosting it and keeping the records.

  1. Design

    Identified the training each role needs to work safely and meet legal and insurance requirements, with clear outcomes and assessments for every course.

  2. Develop

    Planned each course around real tasks in the warehouse, on the road and with the company’s own products.

  3. Build

    Built and tested six courses, all hosted online with Moodle as the delivery engine.

  4. Manage

    Runs the platform and records, giving the business live, inspection-ready evidence of who has completed what, and when.

The course portfolio

Introduction to Safety, Health & Welfare

Safe working from day one and a clear grasp of legal duties

Manual Handling

Fewer injuries when moving heavy and bulky stock

Driving for Work (DFW)

Safer driving for staff who drive as part of their job

Spill Kit

A fast, correct response to spills in the warehouse

Warehouse Picking & Packing

Accurate orders, fewer errors and less damaged stock

Valerie Radiator Training

Consistent product knowledge for selling and handling the range

The results

The results
Measure Before After
Compliance status Gaps in evidence Fully compliant
Training records Scattered or paper based Live and digital, by employee and course
HSA and insurer queries Manual search Answered immediately from live records
Onboarding On the job, varied by person 6 structured online courses
Internal training effort Manager time None: run by QedON

QedON has given us a complete learning and development function without the overhead of building one ourselves. Our training records are accurate, up to date and ready the moment the HSA or our insurer asks, and that reliability gives us real peace of mind.

Declan Dowling Operations Director, UEL & Niko

Why it matters

Most SMEs carry the same legal training duties as large employers but have no one to manage them. UEL and Niko show that a business of 70 people can be fully compliant, with inspection-ready records, without hiring an HR or L&D team. The same model fits distributors, wholesalers, manufacturers and any SME with warehouse, driving or product-knowledge risks.

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