Client case study

PELCO

PELCO is an Irish retail group operating multiple Texaco service stations with Centra convenience stores throughout Leinster.

From classroom days in the PELCO head office in Blanchardstown and paper records to nine digital courses, delivered on site to 250+ staff.

Four PELCO staff members outside a Centra store

At a glance

QedON replaced costly central classroom training with a single digital onboarding, compliance and skills platform. Every employee gets consistent training at their own location, and head office has a live, auditable training record.

lower training costs

66%

staff trained on site

250+

digital courses

to produce audit evidence

Minutes

The challenge

PELCO’s training model was expensive, slow and hard to evidence. Every new and existing employee had to travel to the Support Office in Blanchardstown for classroom sessions.

High cost

Travel, paid time off the floor, trainer time and shift cover added up across every site and every new starter.

Slow onboarding

New staff waited for the next scheduled session before they were fully trained, in a sector with high staff turnover.

Inconsistent standards

Training quality depended on who delivered it and when, across forecourts, shops, deli counters and car washes.

Compliance exposure

Records were paper based only. Proving who had completed food safety, manual handling, chemical safety or PCI training was difficult during audits.

How QedON delivered it

The solution

QedON acted as PELCO’s Knowledge Partner, turning its operational standards into a company-owned digital training programme that staff complete at their own site.

Design

Mapped each role (forecourt, shop, deli, car wash) to the knowledge and skills it needs, with clear learning outcomes and assessments for every course.
Develop

Planned each course screen by screen around real PELCO tasks, using scenarios, video and interactive checks instead of slide-based reading.
Build

Built and tested nine courses for use on site, with assessments that confirm competence before completion.
Manage

Moved training records from paper to a digital system, giving head office live completion data for every employee and every site.

The course portfolio

New Employee Induction

Consistent, day-one onboarding at every site

Manual Handling

Fewer injuries and safer stock handling

Chemical Safety Awareness

Safe use and storage of forecourt and cleaning chemicals

Food Safety Level 1

Baseline food hygiene for all food-handling staff

Food Safety Level 2

Deeper food safety for deli and food-to-go teams

Knife Skills

Safe, efficient food preparation at the deli counter

ABC of Customer Excellence

A consistent customer experience in every store

PCI Compliance

Protection of card payment data and reduced fraud risk

Car Wash Course

Safe, correct operation of car wash equipment

The results

The results
Measure	Before QedON	After QedON
Training costs	Classroom, travel and cover	Reduced by 66%
Where training happens	Support Office, Blanchardstown	At each employee’s own site
Training records	Paper only	Digital, live, auditable by site and employee
Courses available	3 classroom courses	9 digital courses
Time to complete induction	Days	Hours
Time to produce audit evidence	Weeks	Minutes

The immediate benefit for PELCO was an incredible 66% reduction in training costs. After that came consistency, compliance and speed of onboarding. It was a game changer.

Paul FitzGerald Managing Director, PELCO Group Ltd.

Why it matters

For any multi-site operator with a dispersed frontline workforce, PELCO shows how to cut training cost, onboard faster and prove compliance without a large L&D team. That applies in forecourt and convenience retail, hospitality, food service or any business where staff cannot easily leave the shop floor.

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