Introduction to Safety, Health & Welfare
Safe working from day one and a clear grasp of legal duties
UEL & Niko
A complete onboarding, compliance and process training platform for a business with no HR or L&D team.
70 employees, no HR or L&D team, and now fully compliant, with live training records ready for the HSA and the company’s insurer on request.
At a glance
- employees trained to one standard
-
70
employees trained to one standard
- online courses
-
6
online courses
- in-house HR or L&D staff needed
-
0
in-house HR or L&D staff needed
- records for the HSA and insurer
-
Live
records for the HSA and insurer
The challenge
UEL and Niko carried the same health and safety duties as a much larger employer, but had no HR or L&D team to manage them. Warehouse, driving and manual handling risks meant training had to be done, and proven.
- No one to own training. With no HR or L&D function, induction and compliance training fell to busy managers alongside their day jobs.
- Inconsistent onboarding. New starters learned on the job from whoever was available, so standards varied from person to person.
- Compliance exposure. Proving who had completed which training, and when, was difficult. That was a risk during Health and Safety Authority (HSA) inspections and insurance queries.
- Product knowledge gaps. Staff needed reliable, consistent knowledge of key product lines to support customers and handle stock correctly.
How QedON delivered it
The solution
QedON became UEL and Niko’s outsourced learning function: designing the training, building it, hosting it and keeping the records.
-
01
Design
Identified the training each role needs to work safely and meet legal and insurance requirements, with clear outcomes and assessments for every course.
-
02
Develop
Planned each course around real tasks in the warehouse, on the road and with the company’s own products.
-
03
Build
Built and tested six courses, all hosted online with Moodle as the delivery engine.
-
04
Manage
Runs the platform and records, giving the business live, inspection-ready evidence of who has completed what, and when.
The course portfolio
Manual Handling
Fewer injuries when moving heavy and bulky stock
Driving for Work (DFW)
Safer driving for staff who drive as part of their job
Spill Kit
A fast, correct response to spills in the warehouse
Warehouse Picking & Packing
Accurate orders, fewer errors and less damaged stock
Valerie Radiator Training
Consistent product knowledge for selling and handling the range
The results
| Measure | Before | After |
|---|---|---|
| Compliance status | Gaps in evidence | Fully compliant |
| Training records | Scattered or paper based | Live and digital, by employee and course |
| HSA and insurer queries | Manual search | Answered immediately from live records |
| Onboarding | On the job, varied by person | 6 structured online courses |
| Internal training effort | Manager time | None: run by QedON |
QedON has given us a complete learning and development function without the overhead of building one ourselves. Our training records are accurate, up to date and ready the moment the HSA or our insurer asks, and that reliability gives us real peace of mind.
Why it matters
Most SMEs carry the same legal training duties as large employers but have no one to manage them. UEL and Niko show that a business of 70 people can be fully compliant, with inspection-ready records, without hiring an HR or L&D team. The same model fits distributors, wholesalers, manufacturers and any SME with warehouse, driving or product-knowledge risks.
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